[ Legal ]
Privacy Policy
This Privacy Policy explains how Quiet Coveworks Ltd collects, uses, stores, and protects personal data when you visit this website, contact us, request a consultation, or otherwise interact with our services.
Data controller: Quiet Coveworks Ltd, Company number 15482736, Registered office: 27 Harbour View Road Bristol BS1 5QE United Kingdom, Email: info@quietcoveworks.com, Phone: +44 117 496 3821.
What data we collect
We may collect identity data such as your name, contact data such as your email address and telephone number, enquiry data contained in messages you send to us, technical data such as browser type, device information, and basic website usage data generated through essential site operation.
How we collect personal data
Personal data is collected when you contact us by email or telephone, submit an enquiry through the website, correspond with us about a project, or otherwise provide information directly. Limited technical information may also be collected automatically through your browser when the site is loaded.
Purposes of processing
We process personal data to respond to enquiries, provide quotations and consultations, manage customer relationships, deliver renovation and design services, maintain website security, comply with legal and regulatory obligations, and protect our legitimate business interests.
Lawful bases under GDPR
Our lawful bases may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, pursuing legitimate interests in operating and securing our business, and consent where consent is specifically requested for optional processing.
Retention
We retain enquiry and customer records only for as long as reasonably necessary for the purpose collected, to administer our relationship, to resolve disputes, and to meet accounting, tax, insurance, and legal requirements. Retention periods may vary depending on the nature of the project or correspondence.
Third-party processors
We may use carefully selected third-party providers for website hosting, email delivery, IT support, backup, and professional advisory services. Those providers process personal data only on documented instructions or under their own legal obligations, as applicable.
Cookies and analytics
This website is designed to function without non-essential analytics or marketing tools by default. If analytics or marketing technologies are introduced later, this policy and the Cookie Policy will be updated and any required consent mechanisms will be implemented before those tools are activated.
International transfers
Where service providers are located outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that personal data is protected through lawful transfer mechanisms and suitable safeguards.
Your rights
Subject to applicable law, you may have rights to request access to your personal data, rectification, erasure, restriction of processing, objection to processing, and portability of data. You may also withdraw consent where processing relies on consent.
Complaints
If you have a concern about how your data is handled, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner’s Office or with your local supervisory authority if applicable.
Security
We use reasonable technical and organisational measures intended to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. No internet transmission or storage system can be guaranteed to be fully secure.
Updates to this policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will apply from the date it is published on this page.
Final legal review by a licensed attorney is recommended before production deployment.